Terms of service

These terms govern your use of neofollics.co.za and any order you place through it. The site is operated by ZARUXON (PTY) LTD, registration number 2026/381606/07, trading as Neofollics South Africa. By placing an order you agree to these terms.

Products and information

Neofollics products sold on this site are cosmetic products. They are not medicines. Nothing on this site is medical advice, and no product is offered to diagnose, treat, cure or prevent any condition. If you are experiencing sudden, patchy or rapid hair loss, or any scalp condition that concerns you, consult a doctor, dermatologist or trichologist.

Results

Hair grows on a slow biological cycle and results differ from person to person. Any timeframe we give, whether in a routine, a consultation or an article, is a general guide and not a promise of a particular outcome.

Pricing and availability

Prices are in South African Rand. ZARUXON (PTY) LTD is not registered for VAT, so no VAT is included in or added to our prices. We may change prices at any time before you place an order. If a product is listed at an obviously incorrect price, or turns out to be unavailable after you order, we will contact you and either cancel the order and refund you in full or offer an alternative.

Orders

Your order is an offer to buy. A contract comes into existence when we confirm dispatch. We may decline an order, including where we suspect fraud or where a product is unavailable.

Payment

Payment is taken at checkout through our payment provider. We do not store your card details.

Your account

You are responsible for keeping your account details secure and for activity that takes place under your account.

Content

The Neofollics name, logo, product names, images and site content are protected and may not be copied or used without written permission.

Reviews and submissions

If you submit a review or a photograph you confirm that it is your own and accurate, and that you agree to us displaying it. We may decline or remove submissions, including any that make medical claims.

Liability

Nothing in these terms limits liability that cannot be limited under South African law, including under the Consumer Protection Act. Subject to that, our liability arising from an order is limited to the amount you paid for the goods concerned.

Governing law

These terms are governed by the laws of the Republic of South Africa.

Changes

We may update these terms. The version published on this page when you place an order is the version that applies to that order.

Contact

ZARUXON (PTY) LTD t/a Neofollics South Africa
Woodlands Boulevard Shopping Centre, Shop 221, Garsfontein, Pretoria, 0081, South Africa
info@neofollics.co.za