Frequently asked questions

Yes. Standard delivery is R100 and takes roughly 3 to 5 working days. Express delivery is R150 and takes 1 to 2 working days. Orders over R770 ship free on the standard service.

Yes, at either Neofollics Salon Woodlands or Neofollics Salon Brooklyn. Leave a note at checkout naming your preferred salon, or message us after ordering. We'll email you — and text you, if we have a number for you — as soon as it's ready to collect. More on our salons.

No. Neofollics South Africa (ZARUXON (PTY) LTD) is not registered for VAT, so no VAT is charged. The price you see is the full product price; delivery is added at checkout.

Our returns and refunds terms are set out in the refund policy, and delivery terms in the shipping policy.

The Hair Growth range is the daily routine, for hair that is thinning or that you want to support. The Scalp Therapy range is a scalp reset, used 3 to 4 times a week, for a scalp that is congested, flaking or uncomfortable. Many people use both. How they fit together.

You can, but a single product used for a few weeks rarely tells you anything. The routines are designed and priced to be used together for a full hair cycle. Why twelve weeks.

Both. The routines are chosen by what is happening to your scalp and hair, not by who you are.

No. It is applied to the scalp daily and left in.

No — and this is the step people most often get wrong. It is a leave-in, applied to the scalp after washing, and best left overnight.

Peeling Serum first, on an unwashed scalp. Then Exfoliating Shampoo to wash it out. Then the Nourishing Mask, left in. The full explanation.

As the packs direct: the Exfoliating Shampoo and Nourishing Mask 3 to 4 times a week, with the Peeling Serum first, on an unwashed scalp, 1 to 2 times a week. Stop if your scalp becomes sore, red or inflamed. What a week looks like.

It depends on hair length and how often you wash. Products in the Replenishment collection carry a rough replenishment window so you know when to expect to reorder.

The scalp usually settles first, within a few weeks. Density is the last thing to change, and twelve weeks is the honest minimum before judging it. Take a photograph of your part on day one.

That is useful information rather than a reason to repeat the same twelve weeks. Come and talk to us, or see a professional — a free consultation is the sensible next step.

If you stop, hair gradually returns to the pattern it had before. Worth knowing at the start.

Speak to a doctor, dermatologist or trichologist if your hair loss is sudden or patchy, if your scalp is sore, inflamed, weeping or crusted, if you are losing hair from your eyebrows or body as well, or if the loss started after a new medication. A cosmetic routine is not the right answer to a medical question.

Check with your doctor or pharmacist before starting any supplement or new scalp treatment during pregnancy or while breastfeeding.

Neofollics Salon Woodlands, at Woodlands Boulevard Shopping Centre in Garsfontein, Pretoria, and Neofollics Salon Brooklyn, at Brooklyn Mall in Nieuw Muckleneuk, Pretoria. Both offer the free Scalp & Hair Consultation and order collection. More on our salons.

Yes. The 30-minute Scalp & Hair Consultation, including the Becon scalp analysis, the explanation of your findings and your written home-care plan, costs nothing. Products are recommended only if your results call for them, and buying is never required. How the consultation works.

Get in touch through the contact page and tell us about your salon.