Shipping policy

Delivery

We deliver throughout South Africa. Orders are dispatched from Pretoria.

Options and rates

Standard delivery — R100. 3 to 5 business days. Free on orders of R770 and above.

Express delivery — R150. 1 to 2 business days.

All prices include VAT.

Processing

Orders placed before 12:00 on a business day are usually dispatched the same day. Orders placed after that, or over a weekend or public holiday, are dispatched the next business day. Delivery timeframes run from dispatch, not from when you place the order.

Tracking

You receive a tracking number by email as soon as your parcel is collected by the courier.

Addresses

We deliver to street addresses and workplaces. We cannot deliver to a post box. Please give an address where somebody can sign during business hours. If a delivery fails because nobody is available or the address is wrong, a re-delivery fee may apply.

Outlying areas

Some remote areas take longer than the timeframes above and may carry a surcharge. We contact you before dispatch if that applies to your order.

Collection in salon

Collection from a partner salon can be arranged. Contact us before ordering so that we can confirm stock at that salon.

International

We currently sell and deliver within South Africa only.

Problems

If your parcel has not arrived within the stated timeframe, contact us with your order number and we will trace it with the courier.

Contact

ZARUXON (PTY) LTD t/a Neofollics South Africa
Woodlands Boulevard Shopping Centre, Shop 221, Garsfontein, Pretoria, 0081, South Africa
info@neofollics.co.za