Privacy policy

This policy explains how ZARUXON (PTY) LTD, trading as Neofollics South Africa ("we", "us", "Neofollics"), collects, uses, discloses and protects your personal information when you visit or buy from neofollics.co.za, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

Who we are

Registered name: ZARUXON (PTY) LTD
Trading as: Neofollics South Africa
Company registration number: 2026/381606/07
Physical address: Woodlands Boulevard Shopping Centre, Shop 221, Garsfontein, Pretoria, 0081, Gauteng, South Africa
Email: info@neofollics.co.za
Phone: 012 997 4417

We are the "responsible party" for your personal information under POPIA.

Our Information Officer

POPIA requires every responsible party to appoint an Information Officer, registered with the Information Regulator, who takes responsibility for our compliance. Our Information Officer is Rami Esmear, director of ZARUXON (PTY) LTD. You can direct any request or concern about how we handle your personal information to him at info@neofollics.co.za or 012 997 4417.

Personal information we collect

Contact and delivery details — your name, email address, phone number, billing address and delivery address.
Order and payment information — what you buy, your order history, and payment confirmation from our payment provider. We do not see or store your card details; our payment provider processes those directly.
Consultation details — if you choose to book a scalp or hair consultation with one of our partner salons, whatever you share with them for that purpose.
Communications — anything you tell us directly, such as a customer support enquiry or a product review.
Device and usage information — your IP address, browser and device type, and how you use the site, collected automatically through cookies and similar technology.
Marketing preferences — whether you have consented to receive marketing from us, and how you interact with it.

How we collect it

Directly from you, when you browse the site, create an account, check out, contact us, or book a consultation. Automatically, through cookies and similar technology when you use the site. From our service providers, including Shopify (which powers this store), our payment processor, our courier, and the analytics and advertising tools described below.

Why we process it

We process your personal information for the following purposes, each with a lawful basis under POPIA:

To perform our contract with you — taking your order, processing payment, arranging delivery, and handling returns or exchanges.
To communicate with you — order updates, responding to enquiries, and customer support.
For direct marketing, where you have consented — sending you offers, new product news, and reminders timed to when a product is likely to run out. You can withdraw this consent at any time; see Direct marketing below.
To meet our legal obligations — tax, consumer protection and record-keeping requirements.
For our legitimate interests — running and improving the store, measuring how our advertising performs, preventing fraud, and keeping the site secure, always balanced against your right to privacy.

Direct marketing

In line with section 69 of POPIA, we only send you direct marketing by email or SMS if you have given prior consent (opted in), for example at checkout or through a sign-up form. If you are an existing customer, we may market similar Neofollics products to you without asking again, but you can opt out at any time. Every marketing message we send carries an unsubscribe link, or you can email info@neofollics.co.za.

Cookies, analytics and advertising

We use cookies and similar technology to keep your cart working, remember your preferences, and understand how the site is used.

We use Google Analytics to understand how visitors find and use the site, and Google Ads to measure the results of our advertising and to show Neofollics ads to people who have previously visited the site. These Google services use cookies and similar technology and may collect your IP address, device and browser information, the pages you view and whether you complete a purchase. Google processes this information in line with its own privacy policy at policies.google.com/privacy.

You can block or delete cookies through your browser settings, opt out of personalised Google ads at adssettings.google.com, and opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout. Blocking some cookies may affect how the site works.

Who we share it with

We do not sell your personal information. We share it only where necessary, with:

Shopify, which hosts and powers this store;
our payment processor, to take payment securely;
our courier, to deliver your order;
a partner salon, only if you choose to book a consultation with them;
Google, through Google Analytics and Google Ads, to understand how the site is used and to measure and improve our advertising;
our professional advisors and, where the law requires it, regulators or law enforcement.

Where your information is processed

Shopify and Google may store and process personal information outside South Africa as part of providing their services to us. Where that happens, POPIA section 72 requires that the destination country has adequate data protection, or that the transfer is governed by a binding agreement providing an equivalent standard of protection. Shopify's own privacy practices are described at shopify.com/legal/privacy/app-users.

How long we keep it

We keep personal information only for as long as we need it for the purpose it was collected, or as required by law — for example, financial records are kept for the period South African tax law requires. After that, we delete or de-identify it.

Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse. No system is completely secure, so please keep your account details to yourself and avoid sending sensitive information, such as your card number, by email.

Children's information

This site is not directed at children. POPIA restricts the processing of a child's personal information unless a competent person (such as a parent or guardian) has consented. If you believe we hold personal information about a child without that consent, please contact us and we will delete it.

Your rights under POPIA

You have the right to:

ask us to confirm what personal information we hold about you and to access it;
ask us to correct or update personal information that is inaccurate, incomplete or outdated;
ask us to delete personal information we no longer have a lawful reason to hold;
object to us processing your personal information, including for direct marketing, on reasonable grounds;
withdraw any consent you have given us, at any time, without it affecting anything we did before you withdrew it;
complain to us, and then to the Information Regulator, if you believe we have not handled your personal information properly.

To exercise any of these rights, email info@neofollics.co.za. We may need to verify your identity before acting on your request, and we will respond within the timeframes POPIA requires.

Complaints

If you have a concern about how we handle your personal information, please contact us first at info@neofollics.co.za so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Email: enquiries@inforegulator.org.za or POPIAComplaints@inforegulator.org.za
Phone: 010 023 5200 / 0800 017 160

Changes to this policy

We may update this policy from time to time, including to reflect changes in our practices or the law. The current version is always the one published on this page.

Contact

ZARUXON (PTY) LTD t/a Neofollics South Africa
Woodlands Boulevard Shopping Centre, Shop 221, Garsfontein, Pretoria, 0081, South Africa
info@neofollics.co.za